Privacy Policy
How Annu Aviation Supports collects, uses and protects the personal information you share with us when you browse our website, contact us or place an order.
Annu Aviation Supports (“we”, “us”, “our”), Bengaluru, India, operates this website for the sale of X-Air microlight aircraft, kits, parts and related services. We respect your privacy and process personal data in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and other applicable laws. By using this website you agree to the practices described in this policy.
1. Information we collect
We collect only the information needed to serve you:
- Account details – name, email address, phone number and password when you register.
- Order details – billing and shipping address, items purchased, order history and invoices.
- Enquiries – information you submit through the contact form, email, phone or WhatsApp.
- Newsletter – your email address if you subscribe for updates.
- Technical data – IP address, browser type, device information, pages visited and session data collected automatically when you use the site.
2. How we use your information
- To process, confirm, ship and support your orders, and to issue invoices.
- To respond to enquiries and provide service and technical support.
- To manage your account and keep it secure.
- To send build updates, price-list changes and technical bulletins where you have subscribed (you can unsubscribe at any time).
- To improve our website, products and services, and to prevent fraud or misuse.
- To comply with legal, tax, accounting and regulatory obligations.
3. Payments
Payments are processed by trusted third-party payment gateways such as Razorpay and PayPal. Card, UPI and net-banking credentials are entered directly with these providers and are never stored on our servers. We receive only the information needed to confirm your payment, such as the transaction reference and status. The handling of your payment data is governed by the respective provider’s privacy policy.
4. Sharing & disclosure
We do not sell or rent your personal information. We share it only with:
- Payment gateways, courier and logistics partners, and email or hosting providers who help us run the business, and only to the extent needed to perform their service.
- Government, regulatory or law-enforcement authorities when required by law or to protect our rights, property or safety.
- A successor entity in the event of a merger, acquisition or sale of business assets, subject to this policy.
5. Cookies
We use essential cookies to keep you signed in, remember your cart and protect forms against forgery. These are required for the website to work. You can block or delete cookies in your browser settings, but parts of the site such as the cart and checkout may not function correctly.
6. Data retention
We keep personal information only as long as needed for the purposes described above. Order and invoice records are retained for the period required under Indian tax and accounting laws. Enquiry and newsletter data are kept until you ask us to remove them or they are no longer needed.
7. Security
We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS) and hashed passwords, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you may request access to, correction of, or erasure of your personal data, withdraw consent you have given, and nominate another person to exercise these rights on your behalf. To make a request, contact us using the details below. We will respond within a reasonable time.
9. Children
This website is not intended for persons under 18 years of age, and we do not knowingly collect personal data from children.
10. Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page with a revised “Last updated” date. Please review it periodically.
11. Contact us
For any questions, requests or grievances about this policy or your personal data, please contact:
Annu Aviation Supports
2P3G+W3M, Kodigehalli, Kadugodi, Bengaluru, Karnataka, India – 560067
Email: info@x-air.in
Phone: +91 9234797979